Axanto - Microsoft System Center self service portal

New Axanto Release 3.49.030. November 2023
The new version 3.49.0 is now available. This version brings some new features for the all Axanto modules.
SCSM: What requirements are placed on a web interface? – Consideration of customer use cases22. November 2023
The possibilities of the Microsoft System Center Service Manager (SCSM) are almost unlimited. With the help of this tool you can map everything – from incidents to service requests to completely self-created requests. This is exactly the challenge when it comes to finding the right solution for the customer. In the following blog post I will show you how I found an optimal solution in projects for customer-specific requirements and was able to use the full flexibility of the SCSM.
New Axanto Release 3.48.113. November 2023
The new version 3.48.1 is now available. This version brings some new features for the all Axanto modules.

Axanto Portal

System Center Service Manager

Axanto Portal is a suite of solutions for Microsoft System Center Service Manager (SCSM) that provides a highly customizable and an easy way to communicate with your users.

Your benefits:
• Safe time
• Satisfy End Users
• Power tool for Analysts
• System Center investment return

Axanto Notify

Enterprise Notification

Axanto Notify is an enterprise notification solution for all form factors including mobile devices. It allows you to dispatch custom IT messages through out your organization.

Your benefits:
• Immediate notification
• Dispatch emergency alerts quickly
• Easy adaption and user satisfaction
• No dependencies to other soltuions

Axanto Patch Manager

System Center Configuration Manager

Axanto Patch Manager for System Center Configuration Manager gives you a powerful self-service portal for patch management. It includes delegation, patch scheduling and patch wave configuration.

Your benefits:
• Identify security risks
• Save time and resources
• Streamlines your patch process
• Provides insights using patch reports

Axanto Service Designer

System Center Operations Manager

The Axanto Service Designer is the perfect solution for mapping (IT) services with the extensive and well-known monitoring solution from Microsoft: System Center Operations Manager (SCOM).

Your benefits:
• Graphical service designer using
discovered IT objects
• Sync with SCOM for monitoring as
distributed application
• Customizable automatic ticket
creation and routing

REFERENCES

Success stories and practical examples –

our references tell the story

Department of Construction and Real Estate Management
Mecklenburg–Western Pomerania

Truly understanding, not just admin: Axanto for SCSMs

Task / Goal

Easy-to-understand management portal that can be freely configured for the respective processes
Less effort to deploy the System Center Console
Easier deployment of future processes
Creation of an intuitive Configuration Management Database (CMDB) for all end users

Solution

Introduction of the Axanto Web Portal for SCSM
Configuration of Axanto Portal according to customer requirements
Ongoing support and integration of new features

Benefit

Significant increase in performance of the self-service through a modern “look & feel” for users and
admins
Provision of additional search functions across all content
Easy to use from any device
Increase in user numbers without further investments in system resources
Implementation of overarching processes with the department

Client Info

Company	Department of Construction and Real Estate Management of Mecklenburg–Western Pomerania
Sector	State agency \| property & facility management
Headquarters	Rostock
Established	2001
Facts & figures	State agency located at 5 sites, belonging to the Ministry of Finance of Mecklenburg-Western Pomerania, in charge of construction, facility and portfolio management for the state of Mecklenburg-Western Pomerania and the German federal government. 400 clients at project kick-off, to extend to up to 600.
Web	www.bbl-mv.de

IMS Gear SE & CO KGaA

Axanto: Proper patching, not patchwork.

Task / Goal

Ensuring that all Windows systems are patched on a regular basis
Enhanced compliance through standardization and automation of patch management processes
Reduction of complexity faced by users and admins alike via self-service and high degree of automation

Solution

Introduction of the Axanto Portal for Microsoft SCSM
Establishment of Axanto Patch Manager as a convenient all-in-one solution for delegating and documenting
the rollout of all updates
Installation and configuration of Axanto in line with IMS Gear’s needs

Benefit

Simple, cost-effective solution for all-in-one patch management
Sysadmins determine when systems are to be updated and how this is to be done
Maximum transparency for all stakeholders
Significant performance enhancement by virtue of modern look & feel for users and admins alike

Company	IMS Gear SE & CO KGaA
Sector	Gear technology solutions \| automotive
Headquarters	Donaueschingen, Germany
Established	1863
Facts & figures	Leading gear and transmission technology specialist. Suppliers to global customers with 9 plants in Germany and 4 additional plants in China, Mexico and the US. Headcount: ca. 3,700 throughout the world. Annual sales: over €530 Mio. (2018).
Web	www.imsgear.com

ST Deutschland GmbH | Step-G

Patching perfected: with Axanto Patch Manager

Task / Goal

Ensuring that all Windows systems are patched on a regular basis
Enhanced compliance through standardization and automation of patch management processes
Reduction of complexity faced by users and admins alike via self-service and high degree of automation

Solution

Introduction of the Axanto Portal in combination
with Microsoft System Center Configuration
Manager (SCSM)
Establishment of a convenient all-in-one patch
management solution for delegating and
documenting all updates
Installation and configuration of Axanto in line
with ST Germany’s needs

Benefit

Installation and running-in made quick and efficient
Elegant, cost-effective solution for all-in-one patch management
ST Germany’s IT heads determine when systems are to be updated and how this is to be done.
Maximum transparency for all stakeholders

Client Info

Company	ST Extruded Products Group \| STEP-G
Sector	Aluminum production and sales
Headquarters	Vogt, Germany (in the vicinity of Ravensburg)
Established	1915
Facts & figures	One of the world’s leading producers of extruded aluminum profiles with a global workforce of 900. Production sites in Europe and China. German offices in Bonn, Bitterfeld and Vogt. A member of Sankyo Tateyama, Inc. since 2015.
Web	www.step-g.com

CONTACT

Interested? Download our Demo!

Christian Heitkamp

Product Manager Axanto

Phone: +49 711 78260983

Email: datacentersoftware@axians.de

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